H.D. Smith Video Page

H.D. Smith

“It literally took weeks to integrate all of our data sources into FusionOps.
Our first iteration actually took days. That kind of level of integration is phenomenal”

Location:

Springfield, IL

Industry:

Pharmaceuticals Distributor

Revenue:

(private)

Employees:

500

ERP:

SAP

As a CIO, I wanted to take full advantage of a revolution that’s been occurring,
and it’s the Cloud

 

FusionOps: Thanks for speaking with us today, David. Tell us a little about H.D. Smith.

David: HD Smith is a pharmaceutical distributor based in Springfield, Illinois, but we’re also a services company, serving the healthcare industry.

FusionOps: What was the key challenge or opportunity that led you to considering FusionOps

David: When we look at this problem set that I was faced with as a CIO, which is how do we better serve our internal business leaders in how they use information to run our company, but also, how do we better serve our customers and our suppliers in how they consume information? FusionOps filled that void for us.

FusionOps: And what was the result?

David: We were able to take all of our information, and put it all in one place, in the Cloud, in an “as a service model”, and have really easy to use tools that allowed our multiple constituents, whether they’re internal or external downstream customers, or upstream suppliers, access to their information.

I like to think beyond my traditional scope. I like to think like a businessman. As a CIO, I wanted to take full advantage of a revolution that’s been occurring, and it’s the Cloud. What this has allowed me to do is not only to much more cost effectively deliver these foundational elements that support our business strategy in a big way, but the time to market, the critical essence of time to market, I’ve been able to solve that problem as well. Really, it literally took weeks to integrate all of our data sources into FusionOps. Our first iteration actually took days. That kind of level of integration is phenomenal.

FusionOps: What’s one of the things surprised you about FusionOps?

David: When I look at FusionOps, one of the unexpected benefits that we’ve seen is the user interface. It really is easy to use. I really do believe that FusionOps has achieved this goal of making the user interface graphical, easy to use, intuitive, much more so than the traditional analytical tools.

Is FusionOps an analytical tool? Is FusionOps an application? Is FusionOps a data warehouse? You know what? It’s all of the above.

FusionOps: How has it been partnering with FusionOps?

David: You know, FusionOps has this concept that they use. They call it the ‘customer success team’. All I know is that I call them and the responsiveness is beyond amazing. I really appreciate having a true partner in FusionOps that gets that, and responds day or night to those needs, and helps me create value for our customers.