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Customer Service

Elevate Customer Service

Protect your most important asset. Your customers. FusionOps helps create delighted customers with visibility into OTIF, backorders and delayed shipments.

Pre-populated Analytics for Customer Service

Ready-to-Use Dashboards Metrics and Reports.

On-Time, In Full Deliveries

Real-time visibility into OTIF across customers and easy root cause analysis for fast diagnosis

Shipment Status

Get immediate insights into shipment status, future deliveries and past-due shipments

Inventory Availability and Coverage

Identify backorders before customers miss a delivery

Returns and Quality

Track customer returns and rejections across reason codes

Inventory Availability

Find opportunities to sell available inventory on short notice

Backorders

Get alerted to backorders before your customer misses a delivery

A Beautiful View of Customer Service

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Application Suite of Supply Chain Analytics

Desktop-based BI tools lead to islands of data and no clear answers. FusionOps provides a suite of supply chain applications that deliver answers to help you maximize performance across your entire supply chain.