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Customer Service

Elevate Customer Service

Protect your most important asset. Your customers. FusionOps helps create delighted customers with visibility into OTIF, backorders and delayed shipments.

Pre-populated Analytics for Customer Service

Ready-to-Use Dashboards Metrics and Reports.

On-Time, In Full Deliveries

Real-time visibility into OTIF across customers and easy root cause analysis for fast diagnosis

Shipment Status

Get immediate insights into shipment status, future deliveries and past-due shipments

Inventory Availability and Coverage

Identify backorders before customers miss a delivery

Returns and Quality

Track customer returns and rejections across reason codes

Inventory Availability

Find opportunities to sell available inventory on short notice

Backorders

Get alerted to backorders before your customer misses a delivery

A Beautiful View of Customer Service

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Application Suite of Supply Chain Analytics

Desktop-based BI tools lead to islands of data and no clear answers. FusionOps provides a suite of supply chain applications that deliver answers to help you maximize performance across your entire supply chain.

  • Featured Resources

    GARTNER RESEARCH

    Use Cognitive Solutions to Accelerate Supply Chain Analytics Maturity

    Find out how machine learning and cognitive solutions can help humans make better, fact-based decisions.

    INTERVIEW

    CIO: Why One CIO Hopes Self-Service Analytics Will Make IT Irrelevant

    Learn how progressive CIOs like Merck’s Dave Williams are utilizing FusionOps to shift emphasis away from building software to being more strategic.

    WEBCAST

    Improving Forecast Accuracy with Machine Learning

    Join our experts at FusionOps to learn how you can improve forecast accuracy by more than 20%.