Customer Support
Supply Management Support 24 X 7
The first step on the path to success with on demand Spend Management is selecting highly configurable solutions from FusionOps, the industry leader in on demand enterprise solutions. Next you'll want to maximize the value of your investment by ensuring that you effectively manage your spend management solution so your organization gets all the benefits that Spend Management can deliver.The Key to a Successful Supply Management Solution
FusionOps customers tell us that support and administration expertise is critical for promoting user adoption and maintaining a successful Supply Management application. Companies must consider their varied and evolving needs across business units, facilities and geographies.
Experts, Best Practices and the Right Tools,
FusionOps Support is dedicated to helping customers succeed on all fronts and get the most value out of Supply Management. To meet the business needs of all companies, we offer several multichannel support offerings that provide expert-level customer support, advanced Web tools, best practices, and administrative knowledge to meet your business needs.Basic Support
Basic customer support via multiple channels included in all FusionOps subscriptions.Premier Support
Invaluable increases in access and response times, plus personalized service and best practices.FusionOps Support Package Comparison
| Services | Basic Support | Premier Support |
| Case Limit | Unlimited | Unlimited |
| Response Time | 2 days | 2 hours |
| Online Customer Portal |  | |
| Live Phone Support | 12/5 | 24/7 |
| iPriority Phone Queue | | |
| Toll Free Access | | |
| Assigned Representative | With 20+ Users | |
| Annual Health Check | With 20+ Users | |
| Developer Support | |
