The FusionOps Blog

There used to be a time when automation of work implied the replacement of manual work by machines freeing people up to, hopefully, engage in more meaningful and higher forms of activity. Today business automation results in paying for expensive software and getting people to devote most of their working hours to converse / interact with IT applications, working around the system’s shortcomings and dealing with bad/inaccurate data.  Automation = interacting with software + working around software limitations + dealing with bad data. Industry analysts have observed that IT has, often become the end-game and also one of the biggest obstacles to business innovation – NOT an enabler as understood by conventional wisdom.

Most of the time professionals spend facing a computer is non-value added work and deemed a waste from a lean business perspective. It’s about time businesses and software vendors realize the true goal of business software is to free people up so they can add more value to a business and spend less time face to face with computer screens. Accomplishing this will not be easy. Vendors will need to better understand their users’ needs and deliver solutions that are a better fit for every customer i.e., do more for the end-user, so people are freed up to focus on activities of higher business value. This is what automation was always meant to be.

Let me know what you think.